We strive to ensure that all clients of our business receive a first class service.  If you feel we have fallen short of these standards we ask that you make us aware verbally immediately so that we can resolve any issue promptly and to your satisfaction.


Having spoken to us if you feel that we have not met your expectations then we ask that you put your complaint in writing and we will respond to you within 28 days of receiving your complaint.


Please address all complaints in writing to:


The Managing Director
Giraffe HQ
7-9 High Street East


Tyne & Wear

NE28 8PA


If after receiving our response you are still not satisfied then you are able to take your complaint to the Property Redress Scheme via telephone 0333 321 9418. Our membership number is PRS001869.

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